What are the return/replacement policies?
All Returns must be done via our returns system.
We currently issue a 14 day no quibble return policy from the date that you receive your order, provided that the goods are returned in a saleable condition. This is in line with The Consumer Protection (Distance Selling) Regulations 2000.
We are happy to refund or exchange your order, but we are unable to provide credit notes.
How do I return an item?
If you are unhappy with your goods, you can return them for a full refund, providing they are in a saleable condition, within 14 days of receipt. Please remember to include a brief note to explain the reason for return.
The buyer is responsible for the cost of the return postage. We recommend that returns are sent by recorded delivery as we cannot accept responsibility should your items go missing.
If you require an exchange, do give our Customer Service Team a call to discuss this further.
My item is faulty, what do I do?
Should you receive a faulty item,you can drop us an email at firstname.lastname@example.org and we will be more than happy to reissue your postage costs and offer you either a full refund or a replacement.
I’ve received the wrong item, what do I do?
If you receive the wrong item, Please contact our Customer Service Team within 14 Days drop us an email at email@example.com to make the team aware of the error. They will then arrange for the return of the wrong item and issue either an exchange or full refund.
One of my items is missing, what do I do?
If one of your items is missing from your order, Please contact our Customer Service Team within 14 Days drop us an email at firstname.lastname@example.org and they will send out the replacement items FREE of Charge.
Why have I only received part of my order?
Your order may be too large to fit into one package, which may mean we will have to split your delivery. For these orders please check the address label on your parcel to see if there is a 1 of 2 (1/2), 2 of 2 (2/2) etc. This will determine how many parts have been posted. We cannot guarantee that orders sent out in multiple packages will be delivered at the same time.
When can I expect my refund?
Once your refund has been confirmed, you can expect the payment to be in your account within 14 working days.
How do I exchange my item?
Please contact our Customer Service Team within 14 Days drop us an email at email@example.com, who will be more than happy to exchange your item for you. Once your item has been returned to us, we will send your new item to you by courier.
Why have I received a refund for an item?
If you find that you have received a refund for a particular item, it is because it is unfortunately out of stock. This has been done to ensure there is no further delay to you order, and we encourage you to register for a back in stock email using the appropriate button on the product page. We are sorry for any inconvenience!
Will i receive the original postage back
We will not refund any postage from the original order.
Free, Bundles and Special Offers
All products that are free with the purchase of a product or service, are considered a part of the overall contractual agreement made at the time of purchase, unless otherwise stated.
Where products purchased were part of a bundle or had a free item associated with the sale, all products must be returned. If you do not return all of the items associated with the purchase (e.g. free items) then the cost of these items will be removed from the refund paid back to you. The value of those items removed from the refund will be calculated at the price relevant at the time of your purchase.
If the product has been sold as a bundle offer then all parts must be present for the return to be completed. If all parts are not received then the return may be rejected and returned back to you or the value of the missing parts removed from your refund, the value of the parts will be based on the individual price of the items at the time of your purchase or as a percentage of the overall product cost that was paid.
We will replace and refund most goods provided they are returned to